Compito
Job role:
The role is responsible for supporting and maintaining workstation devices, Microsoft 365 services, user accounts, business applications and related IT systems. The successful candidate will work closely with users across multiple sites to resolve technical issues, deliver excellent customer service and assist with the implementation of IT projects and continuous service improvements.
This position would suit a motivated individual with strong troubleshooting skills, a customer-focused approach, and a willingness to develop their technical knowledge across workplace technologies and Microsoft cloud services.
Key Responsibilities
• Provide technical support to users across the group.
• Troubleshoot and resolve workstation, laptop, peripheral and software-related issues.
• Support Microsoft 365 services, including user administration and collaboration tools.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.
Profilo
• Knowledge of Microsoft 365 applications and services.
• Experience supporting Windows workstations and end-user devices.
• Understanding of Active Directory user and computer administration.
• Experience installing, configuring and troubleshooting software applications.
• Knowledge of Microsoft Intune device management.
• Experience using IT service management tools (e.g. Freshdesk).
• Strong troubleshooting and problem-solving skills.
• Basic understanding of networking principles.
• Excellent customer service and communication skills.
• Familiarity with SharePoint Online and collaboration platforms.
• Knowledge of Microsoft Entra ID and Microsoft 365 security features.
• Experience managing mobile devices (iOS and Android).
• Experience supporting users across multiple sites.
• Experience working with third-party vendors and suppliers.
• Exposure to PowerShell or other automation/scripting tools.
• Understanding of endpoint security and device compliance.
• Experience supporting modern workplace technologies and cloud-based services.